What Racking Wine Can Teach Us About Communication

By Caroline M. Cole Among the steps in making wine, fining or “racking” is one of the most important. Known as soutirage (in France), Abstich (in Germany), travaso (in Italy), racking is the process of separating the juices from the sediment … Continue reading

Letter Format Find and Fix Exercise, Part I

By Caroline M. Cole Though less important than the actual message, a document’s format (the way text is typeset) and layout (the way text is arranged on a page) contributes to the reader’s impression and, hence, reception of the information. … Continue reading

Staying Competitive while Un(der)employed

By Caroline M. Cole Two weeks ago the Bureau of Labor Statistics released its latest Employment Situation report, indicating that an estimated 11.8 million people in America remain unemployed. Although Washington and Wall Street will inevitably debate what these and subsequent figures … Continue reading

Using Signature Blocks to Reinforce Your Image

By Caroline M. Cole What do Confucius, Abraham Lincoln, campaign slogans, Nikola Tesla, blockbuster movies, Winnie the Pooh, Nelson Mandela, Leonardo da Vinci, Maya Angelou, religious passages, and ASCII art have in common? They have all made appearances in an … Continue reading