Resolve to Become a Better Communicator

By Caroline M. Cole Wrapping up one year and launching into another, many of us will spend a few moments reflecting upon the successes and challenges of the past 12 months so as to identify ways to make this new … Continue reading

How to Mentor with the Greatest Impact

By Caroline M. Cole The post “How to Find a Mentor and Foster a Meaningful Relationship” discusses how we might find and work with mentors to achieve professional and personal goals with greater ease. On occasion, however, we may find … Continue reading

How to Find a Mentor and Foster a Mutually Rewarding Relationship

By Caroline M. Cole The first recorded use of the word “mentor” appears in Homer’s epic tale The Odyssey, which focuses on the final days of Troy and Odysseus’ attempt to return to Ithaca after the war. Readers learn that … Continue reading

Strive for Excellence, Not Perfection, in Communication

By Caroline M. Cole A beautifully plated appetizer, justifying a chef’s reputation or a restaurant’s multi-star rating. An elegantly designed smart phone or tablet that prompts consumers to wait in line for hours or even days. An impeccably executed pas … Continue reading

Performance Reviews, Part II: How to Write Self-Evaluations that Generate Support and Respect

By Caroline M. Cole “Performance Reviews, Part I: How to Write Evaluations that Serve Employees and Organizations Alike” examines strategies for assessing others but, on occasion, we may need to evaluate ourselves. Self-evaluations, for example, are increasingly common in organizations … Continue reading

Performance Reviews, Part I: How to Write Evaluations that Serve Employees and Organizations Alike

By Caroline M. Cole In the coming months, organizations may see an uptick in the number of employees stepping up their game; adopting their best behaviors; and working to make the strongest impression on supervisors, coworkers, subordinates, and clients—sure signs … Continue reading

Early, Prompt, Fashionably Late, or Rude? Punctuality as a (Slippery) Virtue

By Caroline M. Cole Colleagues walking into a meeting mid-discussion. Classmates strolling into a lecture in progress. Patrons looking for a seat once the movie or performance has begun. Patients checking in after scheduled appointments. Guests showing up as others … Continue reading

The Art of Introduction

By Caroline M. Cole Poking others on Facebook and sending connect invites on LinkedIn, we have more opportunities to extend our social and professional networks. Yet while connections and interactions increasingly take place online, there are times we need to … Continue reading

What Racking Wine Can Teach Us About Communication

By Caroline M. Cole Among the steps in making wine, fining or “racking” is one of the most important. Known as soutirage (in France), Abstich (in Germany), travaso (in Italy), racking is the process of separating the juices from the sediment … Continue reading