Setting Boundaries to Increase Productivity, Sanity, and Good Will

By Caroline M. Cole You’re working on a report that’s due by the end of the day and the phone rings; it’s a client you haven’t talked to for a while, wanting to discuss an idea for a new campaign. … Continue reading

Early, Prompt, Fashionably Late, or Rude? Punctuality as a (Slippery) Virtue

By Caroline M. Cole Colleagues walking into a meeting mid-discussion. Classmates strolling into a lecture in progress. Patrons looking for a seat once the movie or performance has begun. Patients checking in after scheduled appointments. Guests showing up as others … Continue reading

What Racking Wine Can Teach Us About Communication

By Caroline M. Cole Among the steps in making wine, fining or “racking” is one of the most important. Known as soutirage (in France), Abstich (in Germany), travaso (in Italy), racking is the process of separating the juices from the sediment … Continue reading

Document—and Celebrate—Your Contributions in the Sweet Spot

By Caroline M. Cole At this time of year, many of you may be embarking on a new professional adventure in the form of a full-time job, an internship, or a volunteer opportunity. Or, perhaps, you’re gearing up to change … Continue reading