One of the Greatest Gifts We Can Offer, or Receive

By Caroline M. Cole The first one appeared when I was 13 years old. Waking up on Christmas morning, I felt the envelope under my pillow. My younger sister, with whom I shared a room, also had one: an envelope … Continue reading

Strive for Excellence, Not Perfection, in Communication

By Caroline M. Cole A beautifully plated appetizer, justifying a chef’s reputation or a restaurant’s multi-star rating. An elegantly designed smart phone or tablet that prompts consumers to wait in line for hours or even days. An impeccably executed pas … Continue reading