Resolve to Become a Better Communicator

By Caroline M. Cole Wrapping up one year and launching into another, many of us will spend a few moments reflecting upon the successes and challenges of the past 12 months so as to identify ways to make this new … Continue reading

Carve Out Time to Be Consciously, Purposefully Grateful

By Caroline M. Cole Signs were evident in mid-August. Subtle in some stores and on full display in others, Christmas decorations were making their appearance among the costumes, ghostly embellishments, and bags of candy meant to welcome trick-or-treaters—one of many … Continue reading

Strive for Excellence, Not Perfection, in Communication

By Caroline M. Cole A beautifully plated appetizer, justifying a chef’s reputation or a restaurant’s multi-star rating. An elegantly designed smart phone or tablet that prompts consumers to wait in line for hours or even days. An impeccably executed pas … Continue reading

To Make the Greatest Impression on Others, Listen Up!

By Caroline M. Cole In 1968, American visual artist and leading pop art figure Andy Warhol observed that “in the future, everyone will be world-famous for 15 minutes,” and the decades since have exploded with venues to make that possible. Television talk … Continue reading

The Art of Introduction

By Caroline M. Cole Poking others on Facebook and sending connect invites on LinkedIn, we have more opportunities to extend our social and professional networks. Yet while connections and interactions increasingly take place online, there are times we need to … Continue reading

R.S.V.P. and Enhance Your Reputation

By Caroline M. Cole Those familiar with Jane Austen novels have inevitably read about the importance of an invitation. Whether to a private ball, a wedding, or an afternoon tea, invitations were a token of the sender’s esteem for their … Continue reading

Connection, Communication, and Intimacy Among Strangers

By Caroline M. Cole A yeshiva student with his hand on the wrist of a fish market worker, who’s touching the student’s shoulder. A young African-American male wearing a yellow bandana and baggy clothes clutching a Caucasian bride. A towering … Continue reading