Resolve to Become a Better Communicator

By Caroline M. Cole Wrapping up one year and launching into another, many of us will spend a few moments reflecting upon the successes and challenges of the past 12 months so as to identify ways to make this new … Continue reading

Strive for Excellence, Not Perfection, in Communication

By Caroline M. Cole A beautifully plated appetizer, justifying a chef’s reputation or a restaurant’s multi-star rating. An elegantly designed smart phone or tablet that prompts consumers to wait in line for hours or even days. An impeccably executed pas … Continue reading

R.S.V.P. and Enhance Your Reputation

By Caroline M. Cole Those familiar with Jane Austen novels have inevitably read about the importance of an invitation. Whether to a private ball, a wedding, or an afternoon tea, invitations were a token of the sender’s esteem for their … Continue reading

Document—and Celebrate—Your Contributions in the Sweet Spot

By Caroline M. Cole At this time of year, many of you may be embarking on a new professional adventure in the form of a full-time job, an internship, or a volunteer opportunity. Or, perhaps, you’re gearing up to change … Continue reading

“No, really. After You…”: The Door-Opening Ritual

By Caroline M. Cole In 1983 Marilyn Frye, professor of philosophy and feminist theories, published an essay in which she examines the use and misuse of the word “oppression.” Drawing examples primarily from male and female interactions, Frye examines what, … Continue reading

Complaints that Make Resolutions Possible, and Ideal

By Caroline M. Cole If you’ve ever shopped in a store, ordered something online, eaten in a restaurant, or contracted someone for a short-or long-term project, chances are you’ve had an experience that has fallen short of what you needed … Continue reading

Voicemails that Speak Volumes

By Caroline M. Cole The omnipresent smartphone is making tweets, texts and, when necessary, emails favorite modes of conveying information, requiring less oral communication on the go. In fact, many people say they no longer check voicemail, or listen to … Continue reading

Start Preparing for Your Performance Review Today

By Caroline M. Cole Many employees think about raises, bonuses, and promotions throughout the year, but few think about the ways they might build or make their case for merit-based compensation until they receive a formal notice of evaluation, and … Continue reading

The Post-Interview Thank You: Moving Beyond Perfunctory and into Authenticity

By Caroline M. Cole Although 85–90% of companies say that a post-interview thank you note could enhance an applicant’s standing, fewer than 50% of candidates actually send such documents after talking with company representatives, for various reasons. Some applicants argue … Continue reading